HQS 630 Change Causing Conflict Essay

 HQS 630 Change Causing Conflict Essay

Change is inevitable in health care organizations as managers and health care leaders implement strategies to enhance outcomes. As the site manager for a health care center caring for an urban population, it is crucial to develop quality initiatives to improve patient outcomes. Highly recommended in change management, stakeholders that the change affects directly should collaborate towards the new vision. As the change leader, the site manager should apply best practices through the change process, promote teamwork and handle conflicts pragmatically. This paper examines best practices through change, strategies to ensure that the team works together, and conflict management.

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Best Practices in Leading Others through the Change Process

To a significant extent, change outcomes depend on a change leader’s approaches in change management. Regarding best practices, it is crucial to lead others through change using a change management model. Using a model implies that the change process will be systematic and what to do in every phase of the change is explicit (Stouten et al., 2018). Utilizing a change model is based on the premise that change implementation requires a structure. Each model helps change leaders to influence and implement change from a different perspective. Accordingly, the site manager must evaluate possible change dynamics and characteristics of the security and nursing staff before choosing a change model.

Besides leading change through a model, it is crucial to encourage conversations and regular communication. According to Lewis (2020), employees’ relations play a significant role in the change process since they make change implementation convenient depending on their attitudes. Resistance to change can also be reduced by ensuring that the nursing and security staff get equal opportunities to participate in decision-making and their concerns are addressed appropriately. Always, the communication should be a two-way conversation to encourage interaction and participation.

The third best practice is defining clear goals. In this scenario, the nursing and security staff should follow a new policy as a quality initiative to improve the storage of patients’ home medications. Irrespective of the magnitude of change, its goals must be clear. Many organizational managers lead through SMART goals as they strive towards making their goals explicit. According to Lewis (2020), clear goals ensure that leaders and employees have a reference point in every change management phase. Clear goals prevent ambiguity and help stakeholders to work together. The change can also be oriented through a unit-based presentation to ensure that the security and nursing staff understand the goals and their specific roles.

Promoting Teamwork

As explained in the scenario, Lisa- a security guard, and Tom- an LPN, do not collaborate as required. Interprofessional collaboration is critical in change management to reduce conflicts and promote a smooth transition from old to new practices and cultures. As the site manager, it is crucial to offer leadership to ensure that the team works together. As Seaman (2019) posited, building an effective team goes beyond abstract commitment to work. Leaders must be actively involved to provide a sense of direction. When leaders guide their employees, they feel empowered and supported to work on the assigned roles.

Teamwork can also be fostered by making decisions together. According to Vedasto et al. (2021), employees work best in an environment where they can share ideas freely. Making decisions together promotes inclusiveness and positivity towards the change. Packard (2021) further advised change leaders and organizational managers to include the entire team when making big decisions. Such an approach to change management empowers members and makes them feel important. Hence, they are more committed to achieving the set goals and working together.

The team should also need motivation. It can be intrinsic or extrinsic, depending on the situation and available resources. Continually reviewing the progress can help the team to work together since it will understand current achievements versus the set benchmarks. Here, the leader should provide constructive feedback while energizing the team to work more cohesively to achieve the set goals. In change implementation and management, feedback should primarily focus on positives and suggest where to improve as situations necessitate.

Having a Difficult Conversation

Conflicts are common in change management and when a team is highly diverse. Dialogues are highly effective in addressing conflicts. However, it is possible to have a difficult conversation depending on the cause of conflict, severity, and people involved (Gerhardt, 2019). If such a challenge emerges, it is crucial to change the location of the conversation and choose a neutral location. Changing the environment is highly appropriate when solving conflicts since it changes the dimension in terms of people and place where the conflict occurred. The neutrality of the location facilitates constructive dialogue. It is also crucial to listen attentively to the conflicting parties (Gerhardt, 2019). Everyone should get ample time to air their views and perceptions regarding the source of conflict. Communication cools the temper, and the conflicting parties can communicate openly and honestly.

Conflict Resolution

Although conflict is natural in a workplace, it is detrimental to productivity and mental health. Given this, conflict resolution is vital to foster collaboration and healthy communication. Defining acceptable behavior would be effective in conflict resolution. As the site manager, it is crucial to set the tone by outlining the standard behavior principles (Gerhardt, 2019). Specific job descriptions are necessary and outlining each member’s responsibilities and expectations depending on ranks. A diverse team requires specific guidelines to work together. In this case, the probability of conflicts would be inversely proportional to the number of guidelines. Hence, guidelines should be specific and as many as possible.

The collaborating style is encouraged in conflict resolution and would suit this scenario. Common in conflict resolution, the collaborating style combines assertiveness and cooperation where conflicting parties collaborate to find a universally acceptable solution (Gerhardt, 2019). It is a strategy where conflict is not avoided. Instead, it encourages bringing the conflicting sides together and minimizing negative feelings as much as possible. Gerhardt (2019) further found the collaborating style effective in fostering long-term relationships. A similar working relationship between the security and nursing staff is needed in the unit. The conflicting parties should be encouraged to raise their concerns, dialogue, and find a satisfactory solution whenever an issue occurs.

Conclusion

Organizational change is crucial to enhance outcomes. As a challenging process, health care leaders should be visionary and lead their teams through the change systematically and professionally. Best practices in leading others include facilitating change using a change model, encouraging conversations and regular communication, and defining clear goals. Since the process involves teams differing in perspectives, understanding levels, and attitudes, working together is crucial to prevent conflicts. Leadership, shared decision-making, and motivation would promote teamwork. Conflicts are also inevitable when people with different perspectives come together. Effective conflict resolution strategies include defining acceptable behaviors and collaborating.

References

Gerhardt, P. (2019). Conflict management. Lulu Com.

Lewis, L. (2020). Organizational Change: Creating change through strategic communication, second edition. John Wiley & Sons.

Packard, T. R. (2021). Organizational change for the human services.Oxford University Press.

Seaman, J. K. (2019). Aligning teams for successful organizational change.Association for Talent Development. https://www.td.org/insights/aligning-teams-for-successful-organizational-change

Stouten, J., Rousseau, D. M., & De Cremer, D. (2018). Successful organizational change: Integrating the management practice and scholarly literatures. Academy of Management Annals, 12(2), 752-788. https://doi.org/10.5465/annals.2016.0095

Vedasto, O., Morris, B., &Furia, F. F. (2021).Shared decision-making between health care providers and patients at a tertiary hospital diabetic clinic in Tanzania. BMC Health Services Research, 21(1), 1-7. https://doi.org/10.1186/s12913-020-06041-4

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You are the site manager for a health care center caring for an urban population experiencing homelessness. After the identification of patient safety concerns, you have realized the need to institute a new quality initiative regarding how patients’ home medications are stored when they are admitted. This new initiative involves the cooperation of the security and nursing staff. While most of the staff understand and are following the new policy, there appears to be difficulty any time Lisa – a security guard – and Tom – an LPN – are working together. In 1,000-1,250 words, examine the following based on the scenario above:

Assess three best practices in leading others through the change process. These should be evidence-based best practices.
Discuss how you would ensure your team is working together successfully.
List two approaches you can use in having a difficult conversation to address conflict on your team.
Describe methods you would use to resolve conflict on your team.
Provide three to five scholarly resources, in addition to information from your textbook.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to Lopes Write. A link to the Lopes Write technical support articles is located in Class Resources if you need assistance.